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FAQ
Welcome to Home Symphony’ FAQ – here we try our best to answer all the questions you may have when shopping with us. We hope you find the answers you are looking for.
Orders
Below are some of are common questions about orders
Why shop with Home Symphony
We know that you have plenty of options to shop elsewhere, so we appreciate each individual customer who comes to Home Symphony.
We want you to have the best experiences possible and find the products that are right for you.
We strive to implement the latest ecommerce best-practices to ensure you have the best shopping experience possible
We continue to improve with your feedback – please contact us
How do I find the right products?
Each of our categories has a wide range of latest products for your home and garden. If you ever get stuck or need extra help, feel free to reach out on the support chat or get in touch via us today.
How do I know if my order is confirmed?
Once an order has been placed you will receive a notification email with all the product details in.
Then once the order has been dispatched you will receive a further email with the relevant tracking details so that you can check when your goods will arrive to you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At Home Symphony we only ship to the UK mainland. Some exclusions may apply for remote locations.
When will my order be shipped?
Goods are shipping one to two working days after an order has been placed.
The delivery time is between 3-5 working days from when an order is first placed to when you will receive your goods.
What is your return policy?
We offer a 30 day return policy on goods and for any issues on damaged goods you can request a return on items.
For further information on our returns and refunds policies please view here.
How long will it take until I receive my order?
The average delivery time is between 3-5 working days from when an order is first placed to when you will likely receive your goods.