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Do you have any questions?
We can be reached by using the form below, or you can email us directly: info@homesymphony.co.uk
We aim to respond to enquiries within 24 hours. Thank you!
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Frequently Asked Questions
Is the shipping free to UK mainland?
Our standard FREE delivery service applies to UK mainland postcodes only.
We currently do not serve areas outside UK mainland including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
For more information visit our delivery policy here.
International delivery
Unfortunately, we are not able to deliver internationally.
We hope to be able to do so in the future.
When will I receive my item?
Upon placing an order we dispatch out to your address within 3 - 5 working days.
For more information visit our delivery policy.
Can I change or return my item?
You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information about our refunds and returns please visit our full policy here.
Change of mind or no fault return
If you have changed your mind or have a no fault return, this will first need to be assessed by the end supplier whether they are able to cover the cost of the return or IF you as the end customer will need to cover the cost deliver. Please contact our team first.
My product has developed fault
We regret to hear that your goods have developed a fault, and we sincerely apologise for any inconvenience this may have caused. Please know that this is far from the experience we aim to provide for our customers.
To help us resolve the issue as swiftly as possible, kindly provide our Customer Care Team with the following details:
- A photo of the faulty item (if the issue is visible)
- Part numbers (if applicable)
- Your online order number
- A description of the fault
- Whether you prefer a replacement (subject to availability) or a refund
- Suitable dates for item collection
- Collection address
I have received an incorrect item in my order
We apologise for the inconvenience of receiving an incorrect item in your order. This is certainly not the experience we want for our customers.
To help us resolve this as quickly as possible, please send us a photo of the incorrect item for our investigation. Our Customer Care Team will assist you in finding a suitable solution.
Kindly provide the team with convenient dates for collection along with the collection address. Please note that our collection services operate Monday to Friday, 9 AM to 5 PM, though we are unable to offer specific time slots.
Lastly, let us know if you would prefer a refund or a replacement, depending on availability.
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